We drove on our last trip to South Dakota. Since the drive is so long, we've rented a car the last couple of times we've driven. My sister works for Enterprise, so naturally, we've selected them to rent a car from. Yes, we do get a family member discount, which plays into our decision to select them. However, DH works for a large, national corporation that has partners with various businesses to provide serious discounts to their employees. Consequently, we could utilize that benefit as well. So, to my vent.
Reading Wendy's experience with Advantage, inspired me to write about my most recent frustration (which is yet to be resolved) with Enterprise. Basically, their staff are complete jerks (okay at least in the state of Texas!) and their managers are even worse. This is the first time I've been accused of being unethical when I'm the customer and am telling the truth. My request is simply that they hold themselves to their signed contract/rental agreement. I don't think that's too much to ask. And I certainly don't think it's unethical to hold that expectation.
Anyways...I surely hope this is solved this week. I got the final document I requested from them today to prove what I've been saying "unethically" all along, so if it's not resolved by the Regional Manager, I'll let the credit card company deal with it. I'm truly done. I'm simply tired of dealing with it every few days over the past almost 3 weeks. ugh.
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2 comments:
Sorry your experience was so frustrating....hope you have a good day...Your Secret Blog Pal
Ugh! What a pain. I remember when we went to Vegas IHOP (of all places) charged our card an extra $40 odd dollars. I tried and tried with no results. I think the fact that the card expired the following month didn't help. I tip with cash a lot more often now.
Hope you get it resolved.
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